Harris Insurance Services, Inc. is in need of a dynamic individual to process and service the various requests from our book of business. This team-orientated position is essential to our everyday business operations. Our customer service representatives are critical in maintaining our standard for professionalism and providing five-star customer service. We are seeking an energetic, hard-working, multi-tasker who can make a great impression for our client’s various requests and needs. Customer service, reception, and/or office administration experience preferred.
Job Summary:
- Services client accounts and assists sales Agents
- Answers and assists simple-to-complex incoming phone calls from clients and financial professionals in regards to policies and providing accurate documentation
- Manages office-wide email accounts and text messages
- Ensures office work is up to date
- Handles customer transactions with payments, receipts, refunds, and change
- Processes and uploads documents and records with consistent quality, attention to detail, and according to department policies and procedures
- Accepts ownership of the interaction and transaction to provide a high caliber of service and follow-through
- Recommends and facilitates process changes to continuously improve the customer experience and department efficiency
- Acts as a team member to the department and the office as a whole
Qualifications:
- A positive and professional customer service attitude that exudes professionalism and confidence
- Experience with multi-line phone system
- Excellent written and verbal communication skills
- Previous experience in customer service, sales, or other related fields
- Ability to multitask and prioritize
- Ability to build rapport with clients and staff
- Experience in insurance is strongly preferred, but not required
Professional work environment. Full-time, hours are 8:30 AM to 5:30 PM.
Job Type: Full-time
Salary: $12/hour
We promote an environment where continuing education in insurance is encouraged. If you have a desire and are qualified to become a Licensed Sales Agent, our company pays for licensing and continuing education.
Harris Insurance is an Equal Opportunity Employer. We are committed to provide equal opportunity in all areas of employment and support a diverse workforce and an inclusive work environment.
